Returns

At Send Collective, we strive to provide our customers with high-quality clothing, outerwear, accessories, and more. We want you to be completely satisfied with your purchase and enjoy a hassle-free shopping experience. Please read our returns policy carefully to understand how we handle returns and exchanges.

1. Returns Eligibility:
   
   1.1 We do not accept returns for buyer's remorse or if you change your mind about a product.
   
   1.2 We accept returns or provide replacements/store credit for the following reasons: - Damaged items received during shipping - Incorrect sizing - Non-delivery of the ordered items
   
   

2. Damaged Items or Incorrect Sizing:

   2.1 If your item arrives damaged or is the wrong size, please contact us within [number of days] days of receiving the product.

   2.2 To initiate a return or exchange, please provide us with the following information: - Order number - Detailed description of the issue - Photograph(s) of the damaged item(s) (if applicable)

3. Non-Delivery:

   3.1 If you haven't received your order within the estimated delivery time, please contact us within [number of days] days of the expected delivery date.

   3.2 To assist us in resolving the issue promptly, please provide us with the following information: - Order number - Your full name and shipping address

4. Return Process:

   4.1 Once we have received your return/exchange request and the necessary information, we will review your case.

   4.2 If your return/exchange is approved, we will provide you with further instructions.

   4.3 For damaged items, we may require the item to be shipped back to us for inspection or ask for additional information.

   4.4 Depending on the circumstances, we will offer one of the following options: - Replacement of the damaged item with the same or a similar product (subject to availability) - Store credit for the value of the item to be used on future purchases

5. Shipping Costs:

   5.1 If the return or exchange is due to our error (e.g., damaged item, incorrect size), we will cover the cost of return shipping.

   5.2 If the return or exchange is not due to our error (e.g., buyer's remorse, incorrect size provided by the customer), the customer will be responsible for return shipping costs.

6. Exceptions:

   6.1 Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges unless they are damaged during shipping or the wrong size.

   6.2 Products purchased during promotional sales or clearance events may have limited return/exchange eligibility. Please check the specific terms and conditions of the promotion.

7. Contact Us: If you have any questions or need assistance with returns or exchanges, please contact our customer support team. We are here to help and will respond to your inquiry as soon as possible.

Please note that this returns policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates or modifications.

Thank you for choosing Send Collective. We appreciate your support!